Yes. Calls are always answered in your company name.

 

The Answer Centre issues you with a telephone number unique to your company. Using our advanced telephony system, our operators know which company the call is for and answer the call accordingly. All calls are answered courteously and professionally by our trained staff.

Yes.

Using our integrated Computer Telephony (CTI) system, our operators will have full access to information about your company and the individuals within it, thus allowing them to handle your calls accurately and efficiently.

Yes.

If you use the BT Divert service to divert your calls to The Answer Centre then simply enter *21* to divert all of your calls to us, or *67*(overflow) to only divert when your line is busy. If you wish to advertise the number supplied by The Answer Centre rather than a diverted number then The Answer Centre will answer all of your calls.

Out of office hours you can either stop diverting your number to The Answer Centre or else have your calls answered by our voicemail system. Your voicemail box will have a greeting personalised for your company and you may change this at any time.

There are a number of options, and we can tailor the service to suit your specific requirements. One option is for The Answer Centre operator to seamlessly transfer and announce the call to you at any location (e.g. home or mobile number). This gives the caller the impression that you have your own receptionist in your own building.

Alternatively, if you would prefer us to simply take a message then we can do that and put the message onto your personal voicemail box. You may ring in to your voicemail at any time and collect your messages. Or we can simply send you messages by email, fax or text message. The choice is yours.

Normally we can set the service up within 48 hours.

All we ask is that you give us one months' notice to terminate the service.