A firm of three solicitors & one secretary based in Outer London.

The solicitors found that they were missing a number of calls, as the secretary was unable to handle the volume of calls as well as other admin work. In addition the solicitors were reluctant to give out their direct telephone numbers.

The firm diverted all overflow & busy calls to The Answer Centre.

· No more missed calls or clients being put through to voicemail
· A professional image maintained at all times
· Improved feedback from clients

"The Answer Centre has become a seamless extension to our business. We don't have to worry any more about calls going unanswered or customers getting an engaged tone or the answer machine. Now every call is picked up quickly and handled efficiently."
Mark Simpson, Solicitor

A one man IT consultancy

A small business who does not have, nor can afford, a full time receptionist. However he would still like to maintain a professional image and not miss important calls.

All business hours calls were diverted to The Answer Centre.

· Important new business calls were no longer missed & turnover increased
· Calls always answered in a professional & polite manner.

"As a small business I don't need a full time receptionist. By using The Answer Centre's telephone answering service I give my clients the impression that I am in the same league as the bigger boys."
Brian Hughes, IT Consultant

A firm of 8 people including 6 chartered accountants.

With only one receptionist, callers are put on hold or missed completely.

All business hours calls were automatically diverted to The Answer Centre when the receptionist was busy on a call.

• No more missed calls
• Callers are never put on hold - the call will always be answered in a polite & professional manner by The Answer Centre

"We often get feedback from our clients about how polite and helpful our receptionist is - we just hope they don't ask to meet her when they visit our offices!"
Alison Johnson, Managing Director